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Challenge

  • Only 20% of hotels personalize guest experiences 
     

  • Lack of guest insights results in missed upsell opportunities worth millions of dollars 

Cisco Solution

  • Cisco IoT Sensors and Spaces = Smart room automation 
     

  • The resulting data can be analyzed to extract insights to create personalized offers and promotions 

Business Impact

  • 10–20% RevPAR increase 
     

  • 15–30% increase in customer lifetime value 
     

  • Faster, AI-driven resolution of guest requests 

Value Driver 2.1

Personalized guest experiences and upsell opportunities

Turn every guest into a V.I.P. with smart personalization 

  • At one of the leading hotel chains in the US, Cisco solutions including Meraki helped reduce service tickets by 90%.

    The benefits were driven by standardization of policy configurations and enhanced visibility.

    The remaining open tickets are closed in less than one day, resulting in massive reduction in support costs and improvement in NPS and revenues. 
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