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Challenge

  • 80% of travelers prefer hotels with mobile check-in and keyless entry 
     

  • Touchpoints like check-in desks increase wait times and guest dissatisfaction 
     

  • Staff inefficiencies in managing guest requests lead to slower response times 

Cisco Solution

  • Cisco IoT & Smart Access Control = Seamless mobile check-in, keyless room access, and contactless payments 
     

  • Virtual concierge services = Instant guest support 

Business Impact

  • 30% reduction in check-in wait times 
     

  • Faster incident resolution and guest request fulfillment 
     

  • Higher guest satisfaction and operational efficiency 

Value Driver 2.3

Next-level contactless and mobile guest services

Ensure resilient digital services with no downtime, no revenue loss, and no degradation during peak loads 

  • At one of the leading hotel chains in the US, Cisco solutions including Meraki helped reduce service tickets by 90%.

    The benefits were driven by standardization of policy configurations and enhanced visibility.

    The remaining open tickets are closed in less than one day, resulting in massive reduction in support costs and improvement in NPS and revenues. 
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