Challenge
Distributed properties with limited engineers, MTTR measured in hours, growing ticket volume, firmware drift, and persistent MPLS costs. Outage minutes cascade across PMS, F&B, supply chain, and retail.
Cisco Solution
Meraki, Cisco Cloud Control, and Catalyst Center for cloud-managed networking; SD-WAN with cellular gateways; zero-touch provisioning; Splunk Observability, AppDynamics, ITSI, and ThousandEyes for full-stack visibility. The 2026 refresh adds AgenticOps with Cisco AI Canvas and Cisco AI Assistant—a cross-domain generative workspace that launches from Meraki, Splunk, or Cisco Cloud Control, grounded in Cisco’s Deep Network Model and unified via Model Context Protocol.
Business Impact
Fewer tickets, faster resolution, fewer truck rolls, lower WAN spend, and labor that shifts from senior engineers to first-tier support. For a median upscale resort, IT operating cost reduction can reach the high six figures annually, with MPLS savings and dispatch avoidance as durable line items.
Challenge
Distributed properties with limited engineers, MTTR measured in hours, growing ticket volume, firmware drift, and persistent MPLS costs. Outage minutes cascade across PMS, F&B, supply chain, and retail.
Cisco Solution
Meraki, Cisco Cloud Control, and Catalyst Center for cloud-managed networking; SD-WAN with cellular gateways; zero-touch provisioning; Splunk Observability, AppDynamics, ITSI, and ThousandEyes for full-stack visibility. The 2026 refresh adds AgenticOps with Cisco AI Canvas and Cisco AI Assistant—a cross-domain generative workspace that launches from Meraki, Splunk, or Cisco Cloud Control, grounded in Cisco’s Deep Network Model and unified via Model Context Protocol.
Business Impact
Fewer tickets, faster resolution, fewer truck rolls, lower WAN spend, and labor that shifts from senior engineers to first-tier support. For a median upscale resort, IT operating cost reduction can reach the high six figures annually, with MPLS savings and dispatch avoidance as durable line items.
HOSPITALITY OPPORTUNITY #4
Run leaner, multi-property IT operations
Ensure seamless and rich Wi-Fi digital guest experiences
Hyatt reduced MTTR from hours to real-time across 700+ properties on Splunk, expanding adoption from 12 users to more than 100. This is one of hospitality’s most quoted observability transformations.
.
89%
ROI
(Forrester TEI 2025, Cisco Meraki)
.
$3.4M
Three-year
NPV(composite)
.
13 mo.
Payback
.
80%
Fewer
tickets /
faster
resolution