Challenge
AI without governancecreates brand risk. Generic assistants don’t understand hospitality operations or hotel network telemetry, and contact-center insight remain locked inside call recordings, leaving sentiment and churn signals underutilized.
Cisco Solution
assisted operations, where agents propose actions and operators approve them. The solution is grounded in the Cisco Deep Network Model and unified through Model Context Protocol. Webex Contact Center and Splunk Remote Contact Center Analytics provide AI-driven topic modeling and sentiment analysis. Cisco AI Defense and Splunk AI Agent Monitoring track LLM and agent performance, cost, quality, and behavior, while mitigating bias, hallucinations, data leakage, and prompt injection.
Business Impact
First-call resolution rises, churn save rates improve mid-call, AI-assisted IT incident resolution accelerates, and AI workflow audit and traceability coverage help properties manage regulatory and operational risk. Deloitte reports that 52% of customers expect GenAI-enabled customer interactions, with 44% specifically expecting GenAI to support guest engagement.
Challenge
AI without governance creates brand risk. Generic assistants don’t understand hospitality operations or hotel network telemetry, and contact-center insight remain locked inside call recordings, leaving sentiment and churn signals underutilized.
Cisco Solution
AgenticOps with Cisco AI Canvas and Cisco AI Assistant provide cross-domain AI-assisted operations, where agents propose actions and operators approve them. The solution is grounded in the Cisco Deep Network Model and unified throughModel Context Protocol. Webex Contact Center and Splunk Remote Contact Center Analytics provide AI-driven topic modeling and sentiment analysis. Cisco AI Defense and Splunk AI Agent Monitoring track LLM and agent performance, cost, quality, and behavior, while mitigating bias, hallucinations, data leakage, and prompt injection.
Business Impact
First-call resolution rises, churn save rates improve mid-call, AI-assisted IT incident resolution accelerates, and AI workflow audit and traceability coverage help properties manage regulatory and operational risk. Deloitte reports that 52% of customers expect GenAI-enabled customer interactions, with 44% specifically expecting GenAI to support guest engagement.
HOSPITALITY OPPORTUNITY #6
Deploy agentic AI across guest service and IT operations
Ensure seamless and rich Wi-Fi digital guest experiences
At one of the leading hotel chains in the US, Cisco solutions including Meraki helped reduce service tickets by 90%.
The benefits were driven by standardization of policy configurations and enhanced visibility.
The remaining open tickets are closed in less than one day, resulting in massive reduction in support costs and improvement in NPS and revenues.