Challenge
Proprietary point solutions for cameras, occupancy, sensors, and analytics create silos and fragile integrations. Operators can’t distinguish paying-customer behavior from general foot traffic, and outlet decisions are often made on instinct rather than data.
Cisco Solution
Cisco Spaces for indoor location and occupancy; Meraki MR plus Catalyst Wi-Fi 7 (with CW9172H BLE) used as the location data foundation; Meraki MV cameras with EveryAngle for vision-based business intelligence; Meraki MT for environmental data; and the Splunk Platform as a cross-domain data layer.
Business Impact
Outlet revenue per square foot increases, location-aware engagement drives higher conversion rates, staffing aligns to actual demand, density incidents are addressed more quickly, and decision-making improves through a unified view of operational data.
Challenge
Proprietary point solutions for cameras, occupancy, sensors, and analytics create silos and fragile integrations. Operators can’t distinguish paying-customer behavior from general foot traffic, and outlet decisions are often made on instinct rather than data.
Cisco Solution
Cisco Spaces for indoor location and occupancy; Meraki MR plus Catalyst Wi-Fi 7 (with CW9172H BLE) used as the location data foundation; Meraki MV cameras with EveryAngle for vision-based business intelligence; Meraki MT for environmental data; and the Splunk Platform as a cross-domain data layer.
Business Impact
Outlet revenue per square foot increases, location-aware engagement drives higher conversion rates, staffing aligns to actual demand, density incidents are addressed more quickly, and decision-making improves through a unified view of operational data.
HOSPITALITY OPPORTUNITY #8
Activate smart-property intelligence
Ensure seamless and rich Wi-Fi digital guest experiences
At one of the leading hotel chains in the US, Cisco solutions including Meraki helped reduce service tickets by 90%.
The benefits were driven by standardization of policy configurations and enhanced visibility.
The remaining open tickets are closed in less than one day, resulting in massive reduction in support costs and improvement in NPS and revenues.