Challenge
Hotels remain documented sites for human trafficking and CSAM exposure on guest networks. Staff do not have enough tools to detect or escalate concerning patterns, and incident response often lacks location context.
Cisco Solution
Meraki MV smart cameras for pattern recognition and dwell anomalies; Cisco Spaces for occupancy and flow analytics; Cisco Umbrella for CSAM and illegal-content blocking on guest networks; Webex for discreet staff escalation; Splunk Enterprise Security for cross-signal correlation; and Cisco AI Assistant for in-the-moment playbook support.
Business Impact
Staff escalation response times improve, more CSAM and illegal-content blocks on guest networks, fewer suspicious-pattern incidents are missed, and a duty-of-care practices better align with employee, ownership, and franchise brand expectations.
Challenge
Hotels remain documented sites for human trafficking and CSAM exposure on guest networks. Staff do not have enough tools to detect or escalate concerning patterns, and incident response often lacks location context.
Cisco Solution
Meraki MV smart cameras for pattern recognition and dwell anomalies; Cisco Spaces for occupancy and flow analytics; Cisco Umbrella for CSAM and illegal-content blocking on guest networks; Webex for discreet staff escalation; Splunk Enterprise Security for cross-signal correlation; and Cisco AI Assistant for in-the-moment playbook support.
Business Impact
Staff escalation response times improve, more CSAM and illegal-content blocks on guest networks, fewer suspicious-pattern incidents are missed, and a duty-of-care practices better align with employee, ownership, and franchise brand expectations.
HOSPITALITY OPPORTUNITY #9
Modernize
duty-of-care safety
Ensure seamless and rich Wi-Fi digital guest experiences
At one of the leading hotel chains in the US, Cisco solutions including Meraki helped reduce service tickets by 90%.
The benefits were driven by standardization of policy configurations and enhanced visibility.
The remaining open tickets are closed in less than one day, resulting in massive reduction in support costs and improvement in NPS and revenues.