Challenge
Eighty-two percent of North American hotels experienced a cyberattack last summer. Loyalty programs, gift cards, and high-profile guests attract organized retail crime. PCI-DSS posture is usually assessed at audit time but can drift between audits. AI workflows introduce additional risks, including prompt injection, data leakage, and hallucination-related harm.
Cisco Solution
Cisco Secure Access (SSE: Umbrella, Duo, and SD-WAN), Hybrid Mesh Firewall, Secure Firewall, and Identity Services Engine (ISE) provide security and segmentation. Meraki IDS/IPS; Splunk Enterprise Security Premier and Cisco XDR with Risk-Based Alerting; Splunk fraud analytics for the four ORC typologies; Cisco AI Defense and Splunk AI Agent Monitoring for AI workflows; and Continuous Compliance (GA May 2026) continuously evaluating firewall configurations against PCI-DSS, identifying deviations, and recommending remediations.
Business Impact
Annualized fraud loss avoided, probability-weighted breach cost avoided, MTTD/MTTR for security incidents reduced, loyalty account-takeover rates reduced, and continuous PCI-DSS evaluation replacing point-in-time audits. For a median upscale resort, the annual brand protection value can reach the mid six figures, with improved cybersecurity insurance positioning often providing additional benefits.
Challenge
Eighty-two percent of North American hotels experienced a cyberattack last summer. Loyalty programs, gift cards, and high-profile guests attract organized retail crime. PCI-DSS posture is usually assessed at audit time but can drift between audits. AI workflows introduce additional risks, including prompt injection, data leakage, and hallucination-related harm.
Cisco Solution
Cisco Secure Access (SSE: Umbrella, Duo, and SD-WAN), Hybrid Mesh Firewall, Secure Firewall, and Identity Services Engine (ISE) provide security and segmentation. Meraki IDS/IPS; Splunk Enterprise Security Premier and Cisco XDR with Risk-Based Alerting; Splunk fraud analytics for the four ORC typologies; Cisco AI Defense and Splunk AI Agent Monitoring for AI workflows; and Continuous Compliance (GA May 2026) continuously evaluating firewall configurations against PCI-DSS, identifying deviations, and recommending remediations.
Business Impact
Annualized fraud loss avoided, probability-weighted breach cost avoided, MTTD/MTTR for security incidents reduced, loyalty account-takeover rates reduced, and continuous PCI-DSS evaluation replacing point-in-time audits. For a median upscale resort, the annual brand protection value can reach the mid six figures, with improved cybersecurity insurance positioning often providing additional benefits.
HOSPITALITY OPPORTUNITY #7
Defend against cyber threats and hospitality fraud
Ensure seamless and rich Wi-Fi digital guest experiences
Marriott and Cisco, working with the Independent Women’s Forum, use Cisco Umbrella across approximately 5,000 properties to help block CSAM and protect child survivors, demonstrating the scale and reach of cloud-delivered security deployments.